Privacy Policy

Collection of personal information

We collect the following information:

• Name
• First name
• Address
• Postal code
• E-mail address
• Telephone/fax number
• Preferences (products purchased, viewed, etc.)

The personal information we collect is gathered through forms and through the interactivity established between you, our website and our other digital platforms. As indicated in the following section, we also use cookies and/or log files to gather information about you.

Your personal information is collected through the following forms:

• Website registration form
• Order form
• Opinion poll
• Competition

We use the information collected for the following purposes:

• To follow up on orders and purchases with customers
• To communicate our events, updates, news and promotional offers with customer consent
• Verify customer identity when necessary for transaction purposes, to limit fraud and avoid errors
• Carry out marketing analyses to provide you with an enhanced customer experience
• Communicate with job applicants

Sharing personal information

We are committed to not commercializing the personal information we collect. However, we may share this information with third parties for the following reasons:

• Consumer profile
• Order fulfillment
• Partnership
• Advertising

Privacy Officer

We have appointed a Privacy Officer, whose role is to ensure that all our commitments are respected. Here is his contact information:

Steven Golden

Privacy Officer

NutriPlanet

PO BOX 363

Limoges, ON K0A 2M0

Email address: info@nutriplanet.ca

Protection of your personal information

Ensuring the security of your personal information is important to us. Please contact our Privacy Officer immediately at info@nutriplanet.ca if you become aware of any incident involving the loss of your personal information, unauthorized access to your personal information or unauthorized disclosure of your collected personal information.

Access to your personal information

At any time, you may request access to your personal information, make corrections if necessary, or request the deletion of your personal information. To do so, please contact our Privacy Officer at info@nutriplanet.ca

For security reasons, we will attempt to verify your identity.

To protect the integrity of your personal data, we will attempt to verify your identity using your email address or telephone number associated with your use of our site before responding to your request. We reserve the right to refuse a request if we are unable to verify your identity satisfactorily. We will also refuse requests made on your behalf if we are unable to confirm that the person is authorized to act on your behalf.

Obtain further details

Do you have any questions about how we collect and protect your personal information? Please contact our Privacy Officer at info@nutriplanet.ca

We will do our best to answer your questions as quickly as possible and provide you with any further information you may require.

If, however, you still have questions, you may submit a written request to the Office of the Privacy Commissioner of Canada.

Update to our privacy policy

It is possible that NutriPlanet may from time to time make changes and updates to its privacy policy, in order to comply with obligations relating to the protection of your personal data.

The privacy policy of NutriPlanet was updated in July 2024.