Return Policy

Return Policy for Vitamins and Supplements

Thank you for shopping with us for your health and wellness needs. We strive to provide you with high-quality vitamins and supplements. Please read our return policy below for details on how we handle returns and exchanges:

1. Return Eligibility:

We accept returns and exchanges within 30 days from the date of purchase.

To be eligible for a return or exchange, the item must be unused, unopened, and in its original packaging with all seals intact.

2. Non-Returnable Items:

Opened or partially used items cannot be returned or exchanged unless there is a manufacturer defect or quality issue.

Clearance or sale items are final sale and cannot be returned.

3. Proof of Purchase:

A proof of purchase (receipt, order number, or invoice) is required for all returns and exchanges.

4. Return Process:

Please contact our customer service team to initiate a return or exchange. Provide your order details and reason for return.

Once approved, the client will return the product, at their expense.

Once the product is received, we will verity the product and if it is intact, we will refund you.

5. Refunds:

Refunds will be issued to the original form of payment used for the purchase.

Shipping and handling charges are non-refundable, unless the return is due to our error.

6. Exchanges:

If you would like to exchange an item, please contact us to arrange for the exchange process.

Exchanges are subject to availability of the desired product.

7. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund.

8. Return Shipping:

Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.

9. Manufacturer's Warranty:

Some products may come with a manufacturer's warranty. Please refer to the product packaging or manufacturer's website for details.

10. Contact Us:

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at 613-532-3588.

This return policy is subject to change without prior notice. Please refer to our website or contact customer service for the most current information regarding returns and exchanges.

Thank you for choosing NutriPlanet for your health and wellness needs. We appreciate your business!